In the upper lefthand corner you will see a simple stat box that gives you a snapshot of your support team with three important metrics: 1. How many support reps do you have on your team 2. The % of surveys that get comments 3. The % of surveys that get an actual rating
This metric box gives you a quick, top line view of the total % breakdown (by emoji) of all of your service reps.
Here you can filter to see only certain reps or certain surveys within a specific time frame
This is our LeaderBoard and this helps build friendly competition between your service reps and also allows you to see who your top performing reps are for any given time frame.
With these controls you can export your survey results and data and also filter by certain criteria.
🏆 = filter and only show conversations with an actual NPS response/rating
⭐️ = filter and only show conversations with an actual transaction rating 💬 = filter and only show conversations with comments attached
Here is where you will find all of the important data and ratings for each of your conversations in your Crisp account.
