Segmenting is a powerful way to categorize topics and themes that are repetitive in your support conversations. It’s your business go back and analyze what issues are coming up the most across all of your support tickets.
But manually segmenting conversations is tedious work and that time could be better spent serving your customers. To take advantage of the auto segmenting feature simply type in the words that mean the most to you or words you would like to track such as: return, cancel, help, shipping
and we’ll track these words across all of your conversations.